Customer Service

SHIPMENTS

We offer two different for ITALY shipping options to allow you to choose according to your needs:

CRONO Shipping The cost of shipping is € 7.00. (*) Or € 10.00 for CRONO EXPRESS fast shipping!

The transport in the territory is entrusted to the express courier SDA, Poste Italiane or DHL . Delivery on average takes place throughout Italy within 2 3 working days. The times indicated above are absolutely indicative and may vary during holiday periods and / or according to the destination to be reached. In any case, KING-SPORT is not responsible for any delays due to the courier. The shipment is intended carriage paid to the customer's destination for which the costs and risks are borne by KING-SPORT. For Calabria and islands, delivery may take an additional day. (*) Except for the following areas, for which the following surcharges are to be applied also for free shipping: Venice Islands and Elba Island € +8.00 Tremiti Islands, Egadi, Aeolian Islands, Caprera, Maddalena, Ponza , Ginostra di Lipari, Lampedusa, Linosa, Marettimo, Pantelleria and smaller islands € +32.00 .

For Europe we offer DHL EXPRESS for € 7.00 . Switzerland € 30.00 . America , Australia and other countries outside Europe shipping cost is € 50.00 . We don't Ship in Russia .

Pick up at the office Collect your order at the headquarters of KINGSPORT in Viale amendola 77, 41125 MODENA

The days to the public are from Monday to Saturday, Thursday afternoon we are closed.

We also invite you to check the holidays in which our warehouse does not ship.

RETURNS

If for any reason the Customer is not satisfied with his purchase, the unworn items can be returned for size change, article change or refund within 14 days from the date of receipt of the goods. Return Instructions

1.-To request the return authorization, the Customer must send a request to the address [email protected] The email must specify the codes of the items to be returned and the desired compensation: change size, change article, or refund. Once the return request has been received, KING SPORT will send the Customer a written confirmation.

2. -In case of change of goods the shipping costs are charged to the buyer

3. -The customer can choose 2 types of compensation: 1. -Change of goods or change of article You can make the change only for a different size or a different color of the same item, if available. It is also possible to change the product with a different article. 2. -Reimbursement Refunds will be processed as soon as the receipt, verification and acceptance of the returned item is completed. For orders paid by credit card the refunded amount will be available to customers in about 10 days, and will still be visible on the next card statement. The timing may vary slightly depending on the bank circuit of the credit card used.

For orders paid by Paypal or by bank transfer the amount will be returned to the original account.

The refund will be made for the full amount of the order excluding shipping costs paid during the registration of the order (if any).

4. -The return shipment must take place within 14 days from receipt of order.

TERMS AND CONDITIONS

• The products must not have been worn, washed or altered and must not show any sign of use.

• Each garment must be returned including all the original labels, packaging and accessories received with the order.

• All products must be returned together with their original box (if present during delivery), which is considered to all effects an integral part of the product itself and which must not have been damaged and / or altered in any way, nor used as unique outer packaging.

• Returns must be sent to KING SPORT viale giovanni amendola 77 41125 modena italia.

• In the event that the customer receives defective goods, or that errors occur in shipments by KING SPORT, it is required to follow the same instructions above. KING SPORT reserves the right to request photographic evidence before authorizing returns for defective goods and to bear the shipping costs for returning the goods to their premises.

• KING SPORT will not accept returned goods if the return does not comply with all terms and conditions of return policy. In these cases the goods will be returned to the sender at the original shipping address.

SALE CONDITIONS

Once the order has been placed, the customer will receive a confirmation message by e-mail, indicating the relative order confirmation number and the summary of the items and additional costs (only for cash on delivery). The acceptance of the order is at the discretion of the company KING SPORT - GABBERPLANET. The customer is required to verify the description, the quantity of items, prices and shipping address promptly reporting any discrepancies. The images of the articles are indicative, KING SPORT - GABBERPLANET reserves the right to change any typing errors, informing the customer in good time in case of order. The products on sale will be sold while stocks last.

SALE CONDITIONS HOW TO BUY

Making purchases online on the GABBERPLANET website is very simple. Once you have identified the product, select it. The relative technical sheet will appear with the price. Once you have specified the required features (eg size, color, etc ...) click the entry '' Add to Cart '' and automatically access the '' cart '' where the details of the selected products are shown: the code, the quantity, the price, the transport cost in Italy. At this point you can: continue shopping by clicking on "Continue Shopping" to complete the order by clicking on "CONTINUE WITH CHECKOUT" by entering the required fields to specify the payment and delivery methods. (N.B .: To make purchases you must first be registered) delete one or more items entered incorrectly in the shopping cart by simply clicking on the trash can at the beginning of each row corresponding to the items entered

TERMS OF PAYMENT

The prices of the items displayed in our online store are VAT included. KING SPORT GABBERPLANET reserves the right to change prices without notice, while orders already confirmed will not change. The payment methods provided are: Cash on delivery (with the additional debit of € 5) Bank transfer in advance after receipt of our order confirmation PAYPAL Credit Card

ASSISTANCE AND REPLACEMENT GUARANTEE

All products are covered by a guarantee of at least 12 months. In the event that the warranty service is used, shipments for collection and delivery of the items are the responsibility of the customer. For any further information please contact us at [email protected] Only in case of defective item the buyer has the right to replacement with an equal object or of equal value within 14 days from the date of receipt, communicating the problem in detail via email and all occurrence with explanatory photos. The item must absolutely be returned in its whole package (with all the possible tags), complete with all its parts and without any sign of tampering, carefully packed and insured shipping. The return costs of the new item are fully paid by the buyer and must be paid in advance. The seller will reimburse all payments received within 14 days. In the event that the goods, as a result of their test, have suffered a decrease in value due to non-diligent use, it is still possible to exercise the right of withdrawal, but the consumer becomes liable for the lower value of the asset.

copyright © 2008 GABBERPLANET - KINGSPORT | p.iva: 03526470368