Delivery

Delivery times and costs

We do our best to process and ship orders quickly, although during the holidays the time can be slightly extended. If the order was placed over the weekend or on a public holiday, we will start fulfilling the order on the next working day.

Once the order is processed internally by our team, the shipping times, costs and spending threshold to get free shipping vary according to the destination country as follows:

VILLAGE	COSTS	FREE SHIPPING	TIMES
Italy	€6.90	€99	1-2 days
Germany, Austria, Belgium, Luxembourg, Holland, Denmark, France, United Kingdom, Slovenia, Switzerland, Croatia, Poland, Czech Republic,, Spain, Hungary	€12.90	€149	2-4 days
Bulgaria, Estonia, Greece, Ireland, Latvia, Lithuania, Norway, Portugal, Romania, Slovakia, Sweden, Serbia	€14.90	€199	4-6 days

* Import duties, taxes and any other additional charges will be paid by the buyer.

Returns

Return Policy

If you are not satisfied with your purchase, you can notify us via email at sales@king-sport.it within 14 days from the delivery date to obtain an exchange or a refund. From the date of the communication, subject to authorization by our customer care team, you have 14 days via email to ship the return.

 

The return shipment will be borne by Australian in the event of a defective, incorrect product or size change, while for all other returns the shipping costs and any additional charges will be borne by the buyer. Purchases must be returned by post and must be in new or unused condition, with the original tags and in the original packaging. Returns that do not meet our policy will not be accepted and will not be refunded. Returns are only accepted on purchases made directly from australian-brand.com. For further questions or special requests, do not hesitate to contact our customer service team by sending an email to sales@king-sport.it.

The return of the goods following the exercise of the right of withdrawal must be made to the following address: KING SPORT viale amendola 75 77 41125 modena

The responsibility for the items falls on the customer until they arrive at the warehouse.

How to return

If it is a damaged or incorrect product or a change of size

Register or log in to your Personal Area, go to the Orders section, select the order to be returned and click on the return request button, indicating the reason and the items to be returned in the appropriate section. You will be contacted soon by our customer service team to authorize the return and assist you in the best return method or to book the courier collection at home. The standard shipping will be charged to KING-SPORT, while any duties and charges due from sending the changed goods will be charged to the buyer and will be communicated and managed by our customer service team. Once the return has been authorized by our team, fill in the slip that you find in the Return Form in the order, paste it on the package and proceed with the shipment. Remember that, from communication via email, you have 14 days to make the shipment and have it delivered to L'Alpina Maglierie Sportive Spa at the following address: KING SPORT viale amendola 75 77 41125 modena

 

Refunds

When will I receive my refund?

KING-SPORT will verify the quality of the returned product and will issue a refund only if this satisfies the conditions of the return policy. Returns are only accepted on purchases made directly from australian-brand.com. If your purchase was paid for with Paypal you will be refunded to your Paypal account. If, on the other hand, you paid by credit card or bank transfer, you will be refunded by bank transfer to your current account as soon as possible.

Please note that refund times may vary for different payment providers.

The refund will be free and will always include the amount of the product or items being returned.